Eleanor House care home report: no consent forms used
A CARE home is meeting most healthcare standards – but must officially record that patients are happy with the treatment they receive.
Eleanor House, in Eleanor Street, Grimsby, was visited by the Care Quality Commission in December. The report, now published, shows that the majority of standards are being met, but it highlighted the need to improve standards regarding treating people with respect and involving them in their care.
People were asked for their consent before they received any care or treatment and acted in accordance with their wishes, but there were no formal arrangements in place to document this.
The home – which provides services for people with dementia and mental health conditions – has already taken the steps needed to rectify it.
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In the report, the Care Quality Commission inspector said: "During our inspection, we looked at the documentation held by the service including care plan files and policies.
"We spoke with people who used the service and staff about gaining consent from people for care and treatment.
"We saw that care plan files did not contain any consent forms and that there was not a policy for gaining consent from people in formal or informal ways.
"When we spoke with people who used the service, they told us that staff always asked them before carrying out any care or support.
"One told us 'I haven't signed a consent form, but they always ask me before doing anything and they explain what is happening'.
"When we spoke with staff, they showed a good understanding of the importance of consent. Another told us that making sure that people are asked permission is very important.
"Before people received any care or treatment they were asked for their consent. However, there were no formal methods.
"There was nothing recorded to show that people were happy with the support being offered to them. The provider was not compliant with this outcome."
Eleanor House director Raj Kalaria said: "The CQC stated 'people were asked for their consent before they received any care or treatment and the provider acted in accordance with their wishes; however no formal arrangements in place to document this'. This has now been actioned and documentation is now in place. We are happy that all other areas inspected have been assessed as being compliant with no further improvements required."