Grimsby hotel gets rating upgrade from prestigious tourism body
TWENTY-FOUR hour room service, seasonal bedding and locally-grown produce helped a popular hotel gain four-star status from Visit Britain.
The Humber Royal Hotel, in Littlecoates Road, Grimsby, already had three stars from the prestigious tourism body, but following a routine inspection, achieved an upgrade.
Its contemporary and spacious design received high praise – and general manager Anne Bennett has thanked all of the staff for their dedication.
She said: "Visit England stayed over and sampled everything that we have to offer, and they said that they had a good experience and put us forward for a four star rating. We got confirmation that we had achieved the status and everyone was delighted.
"We made some improvements to the hotel in the last year; everyone has worked hard and it has paid off.
"This is Grimsby's first large hotel to receive the status, and we are all very proud.
"We are now a market leader and it has been unbelievable to be recognised.
"We have managed to get the four stars by providing the extra things like 24-hour room service, seasonal bedding and locally-grown produce.
"We have a fine balance of great service and accommodation but marketed at everyone.
"All the staff were in shock at first and I want to say a big thank you to all of them."
An assessor from Quality In Tourism, which provides an assessment service for Visit England, said: "We look for a variety of things when we visit hotels.
"Things such as room service, allocated staff jobs and people being proactive are all taken into consideration.
"Things like when you order a bottle of wine and the staff ask you if you would like water make all the difference.
"With the Humber Royal Hotel, what customers get are contemporary spacious bedrooms with modern bathroom facilities.
"Things like full length mirrors and lights on both sides of the bed are also key.
"Little things really do make all the difference but cleanliness is paramount.
"The Humber Royal Hotel provides excellent standards and scored 92 per cent for cleanliness, which is really good.
"The hotel's success is down to them all working as one team."