Residents affected by burst water pipe in Cleethorpes' Bestall Road receive compensation from Anglian Water
VICTIMS of a burst water pipe which flooded their gardens and street with gallons of water have received a cash pay-out from Anglian Water – of £50 each.
As reported, five gardens in Bestall Road, in Cleethorpes, were destroyed after a water pipe, supplying 10,000 homes with water, unexpectedly burst underground in July.
The flood caused chaos for the homeowners, as reported, and saw the entire road as well as part of Clee Road, closed off for hours while Anglian Water – whose slogan is "love every drop" – pumped the water into a manhole across the road.
The firm has now paid the worst hit residents £50 and has apologised again for the inconvenience and disruption caused, although maintains there was no damage caused to the gardens.
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Spokesman John Clare said: "There were five gardens in Bestall Road where gardens were flooded. There wasn't any permanent damage to the gardens but they got very wet and there was clearly a lot of disruption and inconvenience caused. For this we have given them a one-off payment of £50.
"We apologised at the time and we will apologise again which is why we have made the payment."
Humberside Fire and Rescue were called to help pump the knee-high water away from the homes into the nearby allotments.
Anglian Water cannot determine the exact cause of the burst water pipe, but say after decades of lying underground, it is likely it was "just down to wear and tear".
George Key was among the residents compensated and is happy with how Anglian Water dealt with the situation.
He said: "Thankfully I wasn't hit too harshly, but some of the other guys were. I am not sure if they are too happy about the amount of compensation they got but that is for them to say.
"The road is looking a lot better now and the work the contractors did was good. At the time the whole pavement had all washed away. I think this £50 is more a goodwill gesture by Anglian Water to make us feel better for all the damage caused."
Repairs were made to the kerb of the pavement which was damaged when the pipe burst – but residents claim this now floods during heavy rainfall because there is nowhere for the water to go.
Mr Key claimed: "There is still a drainage problem when it rains as both sides of the road are flat, so there isn't a route for the water to drain away properly."
Mr Clare continued: "We made repairs to the curb of the payment which was completed within two weeks of the incident. We don't know what caused the waterpipe to burst which can happen after decades underground.
"After a long period of time the pipe can slit which we put down to wear and tear. This was clearly a big tear and resulted in a significant amount of water flooding.
"We want to provide a good service and I am informed by colleagues that the people affected are happy with what we have done."
Comments
by KeithMar1963
Wednesday, October 03 2012, 1:09PM
“I don't suppose it matters now we are all part of NEL, but Besall road is in Grimsby, the boundery runs along Clee road. But then the Telegraph seldom get things right.”