Times may have changed, but Argyle still offers same great service
A CLEETHORPES estate agent is celebrating a decade of success this year.
Argyle Estate Agents, based in Sea View Street, offers free valuations, property management and financial services, and all available under one roof.
With new and existing customers coming back year after year, it is obvious that Argyle is built on customer recommendations, the strongest foundation any business can have.
Argyle opened in 2002, a very different market to what it is now, and owner Jim Cassidy wanted to offer something unique to Cleethorpes, Grimsby and the surrounding areas.
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With his background in finance and strong retail customer service skills, Jim wanted to offer customers valuations and financial services at the same time.
Thus combining the two most important elements in guiding and assisting customers with their move.
Jim's number one aim ten years ago remains the same today. He still feels it is imperative to offer the public advice without the gimmicks. He says: "I want to give my clients just honest and sound advice, without any flannel.
"Sometimes I am taken as being direct and to the point, but that's my nature."
The business plan from day one has always been to offer sound advice with strong customer services across the business.
Like all enterprises, the current credit crunch has meant in the past few years, Argyle Estate Agency has had to re-evaluate targets and goals and to adopt improved approaches to all its services.
As a result, Argyle has successfully come through the difficult trading period as a stronger business.
Jim, despite the recession, therefore decided to expand into the business of lettings.
In 2009 Argyle opened Argyle Lettings Ltd with business partner Charlotte Taylor, MD. Following in the Argyle business plan and adopting the same principles, the lettings business has gone from strength to strength. Charlotte and Jim have become an impressive pairing, who are backed up by a hardworking and conscientious office team, and are a force to be reckoned with in estate agency circles.
Sheryl Lever, property executive at Wilkin Chapman Grange, has worked with Jim for the past few years.
"Wilkin Chapman Grange has worked with Argyle Estate Agents for many years, and over this time has developed a good and trusted working relationship," said Sheryl.
"Jim is very helpful and efficient, he always responds quickly to queries – especially on completions and remortgages, which helps keep the house buying and selling process run as smoothly as possible."
Jim realises that although he has a great team now, he has also had some great staff over the years and appreciates that without their help the name of Argyle would not be at the forefront of estate agency in North East Lincolnshire and beyond.
He says "I appreciate my staff and they have always had a big part to play in decision making and I want them all to feel valued."
To find out more about Argyle Estate Agency, call 01472 603929, log on to www.argyleestateagents.co.uk or pop in to the shop on Sea View Street, Cleethorpes.